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Strangerstill · 14-04-2011, 16:48

DF/Ben, I received this today-

Great news!

We're delighted that you've decided to join the TV revolution by upgrading your TV to the next-generation Virgin Media TV, powered by TiVo. Your TiVo activation fee and new monthly charges will appear on your next bill.

We'll be in touch again soon to confirm everything in a letter, but in the meantime, and if you need any help along the way, give us a call on 0845 454 1111 or for free on 150 from your Virgin Media phone.

So what happens next?
We're sending one of our technicians round on <date> between <time slot> to install your TiVo box. It should only take about two hours to get all the equipment up and running.

By taking a TiVo box, a new 12-month contract applies to your TV service (we’ll send it out in the post).

If you decide to change your mind within the first seven working days from the day after you sign up, simply fill in and return the 'Right to Cancel' form tucked away with your letter coming in the post and you can return to the way things were before (unless the service has been installed).

Your new TiVo service is covered by our 28-day money back guarantee, so it you're not entirely satisfied with it, just give us a call. Not that we think you'll want to, of course.

We hope you'll carry on enjoying all the benefits of being a Virgin Media customer and we can't wait to look after you again this year.

Kind regards,

The Virgin Media Team

Notice no actual date or time, is this a mistake? thanks.

14-04-2011, 16:48	#1443
Strangerstill Inactive Join Date: Feb 2007 Location: Manchester Services: Vmedia TiVo ex NTL. Posts: 107	Re: General TiVo Discussion Part 2 DF/Ben, I received this today- Great news! We're delighted that you've decided to join the TV revolution by upgrading your TV to the next-generation Virgin Media TV, powered by TiVo. Your TiVo activation fee and new monthly charges will appear on your next bill. We'll be in touch again soon to confirm everything in a letter, but in the meantime, and if you need any help along the way, give us a call on 0845 454 1111 or for free on 150 from your Virgin Media phone. So what happens next? We're sending one of our technicians round on <date> between <time slot> to install your TiVo box. It should only take about two hours to get all the equipment up and running. By taking a TiVo box, a new 12-month contract applies to your TV service (we’ll send it out in the post). If you decide to change your mind within the first seven working days from the day after you sign up, simply fill in and return the 'Right to Cancel' form tucked away with your letter coming in the post and you can return to the way things were before (unless the service has been installed). Your new TiVo service is covered by our 28-day money back guarantee, so it you're not entirely satisfied with it, just give us a call. Not that we think you'll want to, of course. We hope you'll carry on enjoying all the benefits of being a Virgin Media customer and we can't wait to look after you again this year. Kind regards, The Virgin Media Team Notice no actual date or time, is this a mistake? thanks.