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I'm sure it wasn't as blunt as that?
Why couldn't the account holder contact VM earlier?
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Not in those exact words, but that was the gist of it. I explained to her the whole situation and firstly she stated that they had never taken telephone orders for Tivo 'you can only order online'! When I told her I had tried to order on the telephone, and the order was going ahead until the caller asked for my name and realised that I wasn't the account holder, she then said that I would NEVER be able to make any changes to the account as it was in my husband's name. I explained to her that I had indeed made changes and in fact that I am always the one to make changes as my husband doesn't like dealing with these things. She then said that this may be the case, but I would NEVER be able to make changes which affected the contract in any way (i.e. new contract period etc.), I then told her that I had indeed made these changes in the past -for example upgrading to 30mb broadband (new 12 month contract). She then basically said, well anyway there aren't any earlier dates. I asked her to check and she came back immediately and said 'no - no earlier dates - all people are being given these dates'.
My husband ensured that I am authorised on the account - with a password - so that I could deal with everything on the account and now I am being told that I could never do this?
The reason my husband hasn't been able to deal with this any earlier is that he has been away on business.
I don't appreciate being 'fobbed off' by someone stating that I cannot do something that I have been doing for years, and due to this I am now going to have to wait three weeks for installation when people have been queue jumping and calling in and getting earlier installation dates.