Quote:
Originally Posted by Parlyboy
Just off the phone to CS after trying to upgrade from Triple XL to VIP50......and they wouldn't let me do it.
Apparently I can't change my package until after TiVo is installed on the 27th of April.
Very odd, can any of the Virgin Staff on here confirm this is correct or did my very confused and flustered CS Staff Member somewhere overseas just fob me off?
|
That's correct, only 1 install order can be open on your account. you can upgrade after install.
---------- Post added at 15:20 ---------- Previous post was at 15:17 ----------
Quote:
Originally Posted by denphone
l had the same type problem as l wanted to add Racing Uk to my package and they said l could not do it until my tivo is installed, my answer to them was thats a stupid rule.
|
It's not a rule, denphone. It's a "flaw" in the billing system.
---------- Post added at 15:24 ---------- Previous post was at 15:20 ----------
Quote:
Originally Posted by dazed&confused
Anybody ???
|
Sorry, there are a lot of queries in this thread...
What was your last contact with VM about it?