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Very odd, can any of the Virgin Staff on here confirm this is correct or did my very confused and flustered CS Staff Member somewhere overseas just fob me off?
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If you already have an open order for install, then it would have to be cancelled and redone to add the changes required for VIP - and customer services can't process TiVo orders yet
If you had asked for the upgrade at the same time as the TiVo install it wouldn't have been a problem