Quote:
Originally Posted by Parlyboy
Just off the phone to CS after trying to upgrade from Triple XL to VIP50......and they wouldn't let me do it.
Apparently I can't change my package until after TiVo is installed on the 27th of April.
Very odd, can any of the Virgin Staff on here confirm this is correct or did my very confused and flustered CS Staff Member somewhere overseas just fob me off?
|
When I phoned to order my TIVO I asked to be upgraded from VIP20 to VIP50 at the same time, and it wasn't a problem. I see you have all services with Virgin so don't see why you couldn't upgrade to VIP at the same time. Maybe worth ringing back and speaking to someone else.