Quote:
Originally Posted by tigglepig
Well I had my TIVO installed yesterday and I can't believe how much faster it is over my old SA box. Kids have already got to grips with thumbs up although I fear we may have a box full of suggestions based around CBeebies and CBBC programs in a weeks time!
I had to be out all day so the wife and kids were in for the installation and when I got home my wife said she couldn't believe how polite, efficient and enthusiastic the engineer was. He clearly explained everything, spent time talking to the (young) kids and did an excellent job. It quite unfortunate that this kind of service is the exception these days but Virgin get a huge thumbs up from me for this engineer. Is there any process at Virgin for me to pass on my thanks to this engineer?
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you will get an email survey in a few days time. The engineer will get the score you give him.
nice to hear some good feedback too
