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**Hugh** · 12-04-2011, 23:01

Amazing the different experiences....

I called this lunchtime, got through to Manila, and when I explained that I wanted to order the TiVo box, swapping the V box for the TiVo and moving the V+ to where the current V box is, they asked if I would mind if they transferred me to a colleague.

I was then txfr'ed to a Scottish gentleman, to whom I explained what my requirements were, who said he was sorry, but he would have to txfr me to the TiVo team (who turned out to also be of the Scottish persuasion).

I took this guy through my requirements, explained my insistence on confirmation of no loss of discount (due to the previous Superhub misunderstanding), which he confirmed, giving me his name, and I went online and booked the upgrade.

He advised me when I got the confirmation email to ring back to confirm the V box swap out (better to be safe than sorry, he said), which I agreed to.

The whole process took about fifteen minutes, with very little stress.

12-04-2011, 23:01	#1205
Hugh laeva recumbens anguis Cable Forum Mod Join Date: Jun 2006 Age: 69 Services: Premiere Collection Posts: 44,020	Re: General TiVo Discussion Part 2 Amazing the different experiences.... I called this lunchtime, got through to Manila, and when I explained that I wanted to order the TiVo box, swapping the V box for the TiVo and moving the V+ to where the current V box is, they asked if I would mind if they transferred me to a colleague. I was then txfr'ed to a Scottish gentleman, to whom I explained what my requirements were, who said he was sorry, but he would have to txfr me to the TiVo team (who turned out to also be of the Scottish persuasion). I took this guy through my requirements, explained my insistence on confirmation of no loss of discount (due to the previous Superhub misunderstanding), which he confirmed, giving me his name, and I went online and booked the upgrade. He advised me when I got the confirmation email to ring back to confirm the V box swap out (better to be safe than sorry, he said), which I agreed to. The whole process took about fifteen minutes, with very little stress. __________________ Thank you for calling the Abyss. If you have called to scream, please press 1 to be transferred to the Void, or press 2 to begin your stare. If my post is in bold and this colour, it's a Moderator Request.