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smcaul · 12-04-2011, 22:50

Phewwwww, epic phone call even by virgins standards!!! 1hr and 25 minutes!!!!!

But I think it is finally sorted!!! Install next Thursday, and the problem was? All i wanted to do was to downgrade my BB from 50 to 30 and to then keep the 2 boxes I already have and have the Tivo as a 3rd, but also wanted to swap the V box to a V HD box, which I hoped they would do free!!!!

Offshore call ctr could not do the downgrade, Grrrrr, had to call CS first to get this done, then call back to order Tivo!!!! Trying to get them to do the free HD box was a nightmare!! They agreed to call CS on my behalf to get cost refunded, but when I asked for them to put this in writing in an email they refused (I have played this game with them before, so always get a confirmation email from them if I can now), after lots of "discussion" and being told no managers were avliable as asked for an email with the managers names on it, this was also refused!!!!!!

So I asked for a recording of the call!!!! When I asked for this suddenly they were able to credit my account with the cost of the HD box upgrade!!!

Remains to be seen if it will all happen as it should!!!! Experience tells me it wont though!!

12-04-2011, 22:50	#1204
smcaul Inactive Join Date: Dec 2008 Location: Hampshire Services: XL BB, Xl TV +Tivo, V+, VHD ,XL Phone, 1Gb Mobile BB, 3 x Virgin Mobiles Posts: 120	Re: General TiVo Discussion Part 2 Phewwwww, epic phone call even by virgins standards!!! 1hr and 25 minutes!!!!! But I think it is finally sorted!!! Install next Thursday, and the problem was? All i wanted to do was to downgrade my BB from 50 to 30 and to then keep the 2 boxes I already have and have the Tivo as a 3rd, but also wanted to swap the V box to a V HD box, which I hoped they would do free!!!! Offshore call ctr could not do the downgrade, Grrrrr, had to call CS first to get this done, then call back to order Tivo!!!! Trying to get them to do the free HD box was a nightmare!! They agreed to call CS on my behalf to get cost refunded, but when I asked for them to put this in writing in an email they refused (I have played this game with them before, so always get a confirmation email from them if I can now), after lots of "discussion" and being told no managers were avliable as asked for an email with the managers names on it, this was also refused!!!!!! So I asked for a recording of the call!!!! When I asked for this suddenly they were able to credit my account with the cost of the HD box upgrade!!! Remains to be seen if it will all happen as it should!!!! Experience tells me it wont though!!