Quote:
Originally Posted by Digital Fanatic
my reply was to someone saying it was a VM cock-up, not placing the blame with anyone really.
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"cock-up" is too strong a word to use but VM did make mistakes with regard to this pre-general release ordering.
Many people were genuinely concerned about what was going on and could see install dates slipping away if they waited for the email.
Now, I can't speak for anyone else, but I didn't use the direct order line posted on various forums (which I could have). I rang 150 to express my concerns as to what was going on and my worry about install dates slipping further away.
If VM had said something like, "We know it's been going on, but we've stopped it", that would have been fine by me and I would have accepted that. Instead they gave me the sales telephone number and the person who answered said he had been authorised to take orders from people without emails.
My response to your post was really about you accusing people of 'blagging'; personally, I don't see how the scenario I've outlined above can be described as 'blagging'. You could have ignored the sort of things going on yesterday, or as I did, ring CS and ask about it.
Opinions on the forum are divided about this, which I understand.
Leaving our differences of opinion on the above issue aside though, one thing I've said before and would like to say again, is how much I appreciate how you've you gone out of your way to keep us as up to date as possible on the Tivo release; the information you've posted has been invaluable and I really thank you for that. One difference of opinion on one aspect doesn't alter that.
BTW, my email arrived this morning.