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Tali · 12-04-2011, 12:23

Wow! That was difficult. Just called up to order Tivo and upgrade to VIP50.

Even though the email clearly states VIP50 and Tivo for £100.55 with no monthly fee, the nice lady on the end of the phone told me that it would cost me around £112 per month. "No," says I and repeat what the email says. "I'll check..." After a few silent moments, she comes back and says "No, that's definitely right, an extra £13.50 per month... becuase of the new VAT rate".

"No," says I. The new VAT rate wouldn't make that much difference and the email says "£100.55".

"Ok, I'll check again she says". Silence... "Ok, sorry about that, that will be £102.55 per month, I've applied some special discounts"

"Ok," says I. "I'll call back later when I've found out what's going on".

"Would you like me to check the email that we sent to you?"

"Oh, yes please"

Silence...

"Ok, I'm really sorry about that, £100.55 per month and one off £149.95 added to your bill".

Woopee! Install set for 1pm-6pm on Monday 18th!

Hooray!

12-04-2011, 12:23	#1060
Tali Inactive Join Date: Sep 2007 Location: West Mids Posts: 286	Re: General TiVo Discussion Part 2 Wow! That was difficult. Just called up to order Tivo and upgrade to VIP50. Even though the email clearly states VIP50 and Tivo for £100.55 with no monthly fee, the nice lady on the end of the phone told me that it would cost me around £112 per month. "No," says I and repeat what the email says. "I'll check..." After a few silent moments, she comes back and says "No, that's definitely right, an extra £13.50 per month... becuase of the new VAT rate". "No," says I. The new VAT rate wouldn't make that much difference and the email says "£100.55". "Ok, I'll check again she says". Silence... "Ok, sorry about that, that will be £102.55 per month, I've applied some special discounts" "Ok," says I. "I'll call back later when I've found out what's going on". "Would you like me to check the email that we sent to you?" "Oh, yes please" Silence... "Ok, I'm really sorry about that, £100.55 per month and one off £149.95 added to your bill". Woopee! Install set for 1pm-6pm on Monday 18th! Hooray!