[Digital Fanatic]

Originally Posted by Manster62

Hi,
Got my email this morning, but wanted to speak to someone as I want to get rid of my standard box upstairs, move V+ up there and have Tivo downstairs. Rang the sales line, but they wouldn't let me order it as the account is in my husband's name. I am authorised on the account - with a password - but she still wouldn't let me order.
As I didn't want to wait until late this afternoon, and miss out on an install date, I went ahead and ordered a straight upgrade to Tivo online. I have an order number.
DF (or other staff members) -

• Can I just ask the Engineer to swap them over?
• Can I swap them over beforehand myself?
• Should I speak to someone - and if so, which department/number?

Hoping for installation on the 23rd April - but as you can't book online and only request, we'll have to wait and see.
Cheers,

Wait until the appointment is confirmed and then get the account holder to call sales to adjust the order