Hi,
Got my email this morning, but wanted to speak to someone as I want to get rid of my standard box upstairs, move V+ up there and have Tivo downstairs. Rang the sales line, but they wouldn't let me order it as the account is in my husband's name. I am authorised on the account - with a password - but she still wouldn't let me order.
As I didn't want to wait until late this afternoon, and miss out on an install date, I went ahead and ordered a straight upgrade to Tivo online. I have an order number.
DF (or other staff members) -
- Can I just ask the Engineer to swap them over?
- Can I swap them over beforehand myself?
- Should I speak to someone - and if so, which department/number?
Hoping for installation on the 23rd April - but as you can't book online and only request, we'll have to wait and see.
Cheers,