Quote:
Originally Posted by passingbat
I wouldn't call calling CS and being totally upfront and honest about the situation blagging their way through.
If VM had said 'no' to all the people who phoned but hadn't had the email, this situation wouldn't have happened. It would have soon spread round the forums that there was no point riniging, just as it quickly spread that there was a point
You seem to be putting all the blame on the people ringing up and not where it really belongs.
I wanted to stick to the planned system, and it was a difficult decision as to wheather to ring up. But VM weren't sticking to the planned system.
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my reply was to someone saying it was a VM cock-up, not placing the blame with anyone really.