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fatboy82 · 11-04-2011, 19:23

Just thought I would post some info just in case it stings others later after TIVO order.

I'm on VIP50 and requested to upgrade to TIVO, as a family member works for Virgin I get a discount that’s called mates rates.
The sales team are unable to apply any previous discount rates you may of got and you are signing up to a new 12 months contract at the VIP20/50 or 100 rates advertised

So if there are others who have just ordered who thinks existing discount/mates rates will continue you may want to double check with CS.

I'm having problems and cancelled my order.

11-04-2011, 19:23	#890
fatboy82 Inactive Join Date: Apr 2011 Posts: 6	Re: General TiVo Discussion Part 2 Just thought I would post some info just in case it stings others later after TIVO order. I'm on VIP50 and requested to upgrade to TIVO, as a family member works for Virgin I get a discount that’s called mates rates. The sales team are unable to apply any previous discount rates you may of got and you are signing up to a new 12 months contract at the VIP20/50 or 100 rates advertised So if there are others who have just ordered who thinks existing discount/mates rates will continue you may want to double check with CS. I'm having problems and cancelled my order.