Quote:
Originally Posted by Rjs37
In reference to my previous post my webmail is actually loading now (kept on erroring out earlier - over several hours) but so far no email even though I'm a VIP customer. Ah well guess I'll wait and see tonight.
What times is the phone line open for the number they provide in the email? i.e. what times can you order from/till?
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Just do what other have been doing and what Passingbat did due to their frustration.
Quote:
Originally Posted by passingbat
Well, with reports of people ringing up and ordering Tivo without the email, the thought of being pushed further down the install que became too much I'm afraid.
I rang CS via 150 and was upfront with them; I said I'd pre-registered on day one, and hadn't yet recieved the order email, but said there were reports of people ordering without the emails and I was oncerned that install dates would get furthrer and further away for those who waited for the emails.
They gave me my authorisation code and the number to ring.
When I rang that number, I explained this to the CS agent and they said they had been authorised to take orders from people such as myself who hadn't yet recieved the email. at which point I was glad I'd decided not to wait
I've got installation this Friday.
If VM had followed the system they set out, I would have waited for the email, but sadly they didn't.
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