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passingbat · 11-04-2011, 17:46

Well, with reports of people ringing up and ordering Tivo without the email, the thought of being pushed further down the install que became too much I'm afraid.

I rang CS via 150 and was upfront with them; I said I'd pre-registered on day one, and hadn't yet recieved the order email, but said there were reports of people ordering without the emails and I was oncerned that install dates would get furthrer and further away for those who waited for the emails.

They gave me my authorisation code and the number to ring.

When I rang that number, I explained this to the CS agent and they said they had been authorised to take orders from people such as myself who hadn't yet recieved the email. at which point I was glad I'd decided not to wait

I've got installation this Friday.

If VM had followed the system they set out, I would have waited for the email, but sadly they didn't.

11-04-2011, 17:46	#831
passingbat Inactive Join Date: Dec 2005 Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6. Posts: 4,729	Re: General TiVo Discussion Part 2 Well, with reports of people ringing up and ordering Tivo without the email, the thought of being pushed further down the install que became too much I'm afraid. I rang CS via 150 and was upfront with them; I said I'd pre-registered on day one, and hadn't yet recieved the order email, but said there were reports of people ordering without the emails and I was oncerned that install dates would get furthrer and further away for those who waited for the emails. They gave me my authorisation code and the number to ring. When I rang that number, I explained this to the CS agent and they said they had been authorised to take orders from people such as myself who hadn't yet recieved the email. at which point I was glad I'd decided not to wait I've got installation this Friday. If VM had followed the system they set out, I would have waited for the email, but sadly they didn't.