Thread: TiVo General TiVo Discussion Part 2
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Old 11-04-2011, 17:18   #812
paultrademark
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Join Date: Feb 2011
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Re: General TiVo Discussion Part 2
Called sales and install date is Wed 20th. Never received today's email (but never got the Dr Dean or follow up either), the lady on the phone asked for a code but just told her I didn't have it to hand. Confirmed I was pre-registered though so got free install confirmed, offered next Monday but took Wednesday 20th. (Glasgow G66 Postcode)

She had to ask me how many boxes I already had, surely she should know that looking at my billing. Anyway I asked if there was any cost difference in what box is swapped out, as currently have V+ Hd downstairs and a V Box upstairs as the secondary box, but she said it doesn't matter and I would be better keeping the V+ box (does that seem right?)

Asked her to transfer me to the billing department after it so I could confirm I would only see a £3 increase in my monthly service charges and none of my discounts and retention deals would be affected, but she managed to transfer me to Virgin Mobile PAYG who then managed to transfer me to Virgin Mobile Broadband.. ahh well can't have it all!
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