Email received at 10:18am
Called the number at about 10:35 and was on hold for over 20 minutes until someone answered. Said I would like to order the Tivo please.
He said do you want to add a box or replace I said replace.
He said so replace the V+ with the Tivo? I said no the old non HD with the Tivo as I believe I can keep the V+ with no extra charge. Can I put you on hold for a minute please.......obviously asking someone if he can do this.
Says ok no problem so that will be £149.95 on your next bill, no install charge £3 a month charge and new 12 month contract.
I said well according to the email I have as I am on VIP50 I will get the £3 a month charge waived. A few seconds check until he says oh yes that's right.
So let's see when we can get the install for you.....I am expecting Easter or after to be honest. Thursday ok for you Sir? WHAT?!?!?
as in the 14th? Yes. Erm ok stick me down for the morning.
All booked etc and never at any point asked for the 'unique code' on my email.
Fingers crossed for all the others still waiting but at least you know it is on it's way now.