Got email.. phoned up, and spoke to extremely helpful support guy.. and TiVo install booked in next Wednesday between 1pm and 6pm.
I'm currently on VIP20, and am paying the £7 per month HD charge (in the absence of any 'new and improved VIP offering'), and will be paying the £3 per month TiVo service charge too.. so I reckon once I've got this in and running, I'll look to migrate to VIP50...
Am I right in thinking VIP50 includes the HD charge and the TiVO service charge, right? If so, then I'll probably end up saving money in order to get faster broadband.
Regardless, I can't wait for my install next week.
Dean