Thread: 50M Think Broadband Ping Monitor Results (POST YOURS)
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Old 11-04-2011, 08:12   #252
pabscars
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Join Date: Oct 2008
Location: warrington
Age: 52
Services: TiVo, 75 Smeg Broadband
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Re: Think Broadband Ping Monitor Results (POST YOURS)
Quote:
Originally Posted by Minichip View Post
This is a true status of my 50mb connection, i have been going on at Vm since mid Dec.. had 7 engineers visit, 3 of these by senior engineers, they swapped me out to super hub (and changed it 3 times), replaced my underground cable 4 weeks ago, its got worse, tonight on speedtest 1.5mb down !!!, the last visit from senior tech said nothing we can do wait for firmware upgrade on super hub... I am giving up, I have took off 9 days for visits, 2 nobody turned up!!, sick of talking to india as they go through the same checks all the time then send an engineer out, I have some recordings of the conversations I had (my answer phone records all tel: .... so chaps any ideas where I go from here..

This was yesterday http://www.thinkbroadband.com/ping/s...9-04-2011.html

Last Monday http://www.thinkbroadband.com/ping/s...4-04-2011.html

this is the day I installed the thinkbroadband etc : http://www.thinkbroadband.com/ping/s...9-03-2011.html

any ideas what I do now, only on 2 occasions on 35 tel: calls did I get to speak to anyone in the uk and guess what they did , promised me to transfer to someone in uk and bump back in india.( i dont mean to say anything about the techs in india, as front line they are good, but once it isnt on there screens , they cannot do anything else but send a tech out, very very frustrating)
All recorded!!!!!

sorry chaps , the wireless is turned off and all other settings are directed by techs.
The best advice is fire off an email to the CEO of Vm, showing detailed evidence of your issues to the address below.

neil.berkett@virginmedia.co.uk

Fingers crossed one of the office staff should pick it up get in contact pretty sharpish.
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