Quote:
Originally Posted by martyh
he wasn't distracted at all ,he was watching cricket when he was supposed to be doing his job .I give up, your idea of good customer service and mine are totally different you have a much lower standard than i .
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I didn't suggest it was good customer service and I'm pretty sure that this case is pretty much the dictionary definition of distraction.
I'm merely suggesting that writing to head office, etc, is an overreaction and speculating that the reaction would have been quite different had it been a call to the centre in Airdrie and the operator been distracted by a Scotland game.