Quote:
Originally Posted by Ignitionnet
I'm not joking in the slightest. If unhappy with the service provided, including the level of support provided, pay more for a better one.
As already noted this case wasn't good enough, however some allowances could have been made. If OP wants a gold plated service 24x7 they should pay a gold plated price, otherwise there can, and will, be variations in the standard of service provided. Sometimes excellent, sometimes just fine, occasionally not good enough.
---------- Post added at 18:53 ---------- Previous post was at 18:51 ----------
Here's hoping that in the course of your business you don't accuse people of being ammature. The suggestion that they haven't finished puberty may vex them a bit.
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Basic courtesy is not a gold plated service by any stretch of the imagination ,thinking that you could get away with a lesser level of courtesy because you charge less is very amature ...In my business we call them cowboys
---------- Post added at 18:07 ---------- Previous post was at 18:03 ----------
Quote:
Originally Posted by Ignitionnet
No, no, not at all. Quite agree that this wasn't good enough, just disagree that it's worth going emo over given the budget nature of the provider.
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Thats the mistake you are making ,budget has nothing to do with a CS agent who is/is not courteous