Having read all of the above, Its certain replies that are a wee bit out of proportion, my OP is perfectly adequate thank you. Can always rely on some posters for the high-biasing, I shan't name drop, we know who they are.
Had anyone been in my shoes, you too would have felt the guy was being 100% rude and disrespectful. Half an hour to complete a call, indeed I was left on hold while he was distracted. A call that shouldn’t have taken 10 minutes at most!
We pay monies to VM, if we never, then the staff wouldn’t get wages. Simple as. They should work for their wages, regardless where they are in the world, and follow rules and regulations. Staff don’t run the show!
As for other responses, its always each to their own, I tend not to disagree and with the replies, I will go ahead will be writing to head office, after indeed I see responses over on the official forums.
incidentally, Ill be turning off subscription to this thread now. :P
---------- Post added at 22:02 ---------- Previous post was at 22:01 ----------
Quote:
Originally Posted by Russ
I think what they're trying to say (and is something I'd agree with) is it doesn't exactly inspire confidence in their ability to be focussed on the customer and paying attention to their needs. Not the most grave crime but when you're trying to get important issues resolved I don't think you want to be given the impression that the CS agents are watching cricket.
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here here!