Quote:
Originally Posted by Chrysalis
Since some people have decided to bring cost into it, I think VM cant be defended here.
1 - superhub deployment almost certianly cost money overall, they replaced perfectly fine working hardware with new kit often at no cost due to the way retentions crumble.
2 - it is evident people have 'not' upgraded due to the decision to enforce superhub only on tier changes and on 100mbit.
3 - it is evident churn has increased as a result of the policy, I never thought I would see the day pip leaves VM, not so long ago he couldnt say a bad thing about the company now he is clearly unhappy.
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It is Virginmedia who want the Superhubs used and the VMNG300 is not 100Mb capable under the new system and is liable to fail.
Quote:
Originally Posted by Chrysalis
So whilst its probable that a firmware update as a fix may be the cheapest way forward from this point (assuming it works effectively first time and is coming this month). Its also true that there will be more vmng300's then VM let on and they could even restart the supply line if they chose to.
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They are going forward with the Superhub at present with no standalone modem on the horizon as soon the hub will be able to work as a modem if required.
Quote:
Originally Posted by Chrysalis
Masque needs to realise VM tech support is more than the liverpool office, so when I make comments about it, it is VM in general, india VM almost certianly use scripts or they are just very bad at diagnosing issues.
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As I said we do not use scripts but if offshore do that is not an issue we can fix here.
Quote:
Originally Posted by Chrysalis
Comments like "my superhub works fine" is not really productive, there is evident problems, simply too many complaints to whitewash and do the usual blame the end user or some other factor. The problem is we have here masque in denial, proof? well he is using a 2nd router with it to workaround some kind of problem which I believe is the wireless signal in his case. He also forgot the activation issue he had on his superhub day. The same sort of issue many of us had on the superhub.
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On my day of Activation my Superhub had not been assigned to my account which can and does happen with any modems or set top boxes that are sent out and is easily resolved and is not hub specific.
I use my Edimax to increase the wireless range in my property and have 2 networks with fairly equal output.
Quote:
Originally Posted by Chrysalis
Companies make mistakes, the issue here is VM are clearly not learning from this one.
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They are taking the Superhub forward as we speak as the is much more going on in the background.