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Chrysalis · 05-04-2011, 18:18

Since some people have decided to bring cost into it, I think VM cant be defended here.

1 - superhub deployment almost certianly cost money overall, they replaced perfectly fine working hardware with new kit often at no cost due to the way retentions crumble.
2 - it is evident people have 'not' upgraded due to the decision to enforce superhub only on tier changes and on 100mbit.
3 - it is evident churn has increased as a result of the policy, I never thought I would see the day pip leaves VM, not so long ago he couldnt say a bad thing about the company now he is clearly unhappy.

So whilst its probable that a firmware update as a fix may be the cheapest way forward from this point (assuming it works effectively first time and is coming this month). Its also true that there will be more vmng300's then VM let on and they could even restart the supply line if they chose to.

Masque needs to realise VM tech support is more than the liverpool office, so when I make comments about it, it is VM in general, india VM almost certianly use scripts or they are just very bad at diagnosing issues.

Comments like "my superhub works fine" is not really productive, there is evident problems, simply too many complaints to whitewash and do the usual blame the end user or some other factor. The problem is we have here masque in denial, proof? well he is using a 2nd router with it to workaround some kind of problem which I believe is the wireless signal in his case. He also forgot the activation issue he had on his superhub day. The same sort of issue many of us had on the superhub.

If kit works ok for 'some' people it doesnt mean there is no design fault, it simply means those users have not used it in a way to trigger the flaws or have not noticed the issues.

For what its worth one of my sister's now has the superhub, she found it a pain as well, the dir615 "just worked" she had to ring up with the superhub asking how to get the wireless to stop disconnecting her and slow speeds, a 15 minute phonecall to change wireless settings and its still not as good as the dir615.

To completely change hardware supplier to a single line of supply to a untested product which beta testers said wasnt ready for service simply because tech support were getting annoyed with reboot order of devices modem/router is a shocker of a decision if thats the only reason for the policy. VM have effectively downgraded their service as its use is limited by the equipment its used over.

Companies make mistakes, the issue here is VM are clearly not learning from this one.

05-04-2011, 18:18	#266
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,048	Re: Vmng300 Since some people have decided to bring cost into it, I think VM cant be defended here. 1 - superhub deployment almost certianly cost money overall, they replaced perfectly fine working hardware with new kit often at no cost due to the way retentions crumble. 2 - it is evident people have 'not' upgraded due to the decision to enforce superhub only on tier changes and on 100mbit. 3 - it is evident churn has increased as a result of the policy, I never thought I would see the day pip leaves VM, not so long ago he couldnt say a bad thing about the company now he is clearly unhappy. So whilst its probable that a firmware update as a fix may be the cheapest way forward from this point (assuming it works effectively first time and is coming this month). Its also true that there will be more vmng300's then VM let on and they could even restart the supply line if they chose to. Masque needs to realise VM tech support is more than the liverpool office, so when I make comments about it, it is VM in general, india VM almost certianly use scripts or they are just very bad at diagnosing issues. Comments like "my superhub works fine" is not really productive, there is evident problems, simply too many complaints to whitewash and do the usual blame the end user or some other factor. The problem is we have here masque in denial, proof? well he is using a 2nd router with it to workaround some kind of problem which I believe is the wireless signal in his case. He also forgot the activation issue he had on his superhub day. The same sort of issue many of us had on the superhub. If kit works ok for 'some' people it doesnt mean there is no design fault, it simply means those users have not used it in a way to trigger the flaws or have not noticed the issues. For what its worth one of my sister's now has the superhub, she found it a pain as well, the dir615 "just worked" she had to ring up with the superhub asking how to get the wireless to stop disconnecting her and slow speeds, a 15 minute phonecall to change wireless settings and its still not as good as the dir615. To completely change hardware supplier to a single line of supply to a untested product which beta testers said wasnt ready for service simply because tech support were getting annoyed with reboot order of devices modem/router is a shocker of a decision if thats the only reason for the policy. VM have effectively downgraded their service as its use is limited by the equipment its used over. Companies make mistakes, the issue here is VM are clearly not learning from this one.