Thread: V+ Swap Box
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Old 05-04-2011, 18:04   #18
Peter_
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Re: Swap Box
Quote:
Originally Posted by jb66 View Post
Hello!!! Virgin tech here!!!!!! A v+ looses the red button feature and the flow will be to send a tech
You do not have the FDT and it depends what that tells the agent to do as they must adhere to the flow or get into trouble.
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