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bonjan · 05-04-2011, 10:25

VM gives the superhub to avoid troubleshooting issues with customers, since a separate modem plus a router creates lots of issues when they're not restarted in the right order.

That said, and this is where VM's wrong, they should still allow us to choose a modem. In such as case, VM should refuse to give support to the separate router. If you plug your computer with an ethernet cable to the modem and it works, then VM can't help you.

After all, most users will just use whatever VM gives them. The superhub is a good thing for them. For the rest of us who prefer to run their own router, we should still have the (easy) option to do so, and probably none of us would be unhappy about VM not supporting our separate routers.

Do we all agree with that? VM, could you consider this? We're not asking you to support our routers, just allow us to use them. I'm happy with attaching my laptop to the modem to troubleshoot issues and then deal with my router myself.

05-04-2011, 10:25	#235
bonjan Inactive Join Date: Mar 2011 Location: Guildford (area code 26). Services: 30Mb/3Mb. Posts: 22	Re: Vmng300 VM gives the superhub to avoid troubleshooting issues with customers, since a separate modem plus a router creates lots of issues when they're not restarted in the right order. That said, and this is where VM's wrong, they should still allow us to choose a modem. In such as case, VM should refuse to give support to the separate router. If you plug your computer with an ethernet cable to the modem and it works, then VM can't help you. After all, most users will just use whatever VM gives them. The superhub is a good thing for them. For the rest of us who prefer to run their own router, we should still have the (easy) option to do so, and probably none of us would be unhappy about VM not supporting our separate routers. Do we all agree with that? VM, could you consider this? We're not asking you to support our routers, just allow us to use them. I'm happy with attaching my laptop to the modem to troubleshoot issues and then deal with my router myself.