Quote:
Originally Posted by Chrysalis
2 - the most affected group of customers on the superhubs are tech literate as the superhub if only used for very basic use appears to be adequate, these customers tend to not ring up call centres as they aware of scripted response's fobbing them off so they do more online type support such as forums and email or not even bother and try to deal with the problem without tech support.
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We do not use scripts as it is impossible to work that way with broadband and we do not get many hub related calls in my experience.