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Re: Vmng300
The claims are they dont get many calls.
Yet jb66 a install tech says issues are up.
so the 2 things clash, assuming masque is giving accurate info my theories are.
1 - the install guys are having a harder time of it for the benefit of tech support as they fix issues or do workarounds during installation, such as giving out extra dongles been mentioned.
2 - the most affected group of customers on the superhubs are tech literate as the superhub if only used for very basic use appears to be adequate, these customers tend to not ring up call centres as they aware of scripted response's fobbing them off so they do more online type support such as forums and email or not even bother and try to deal with the problem without tech support.
3 - issues are been wrongly diagnosed by VM staff as non superhub related.
4 - denial, seen lots of this from alex brown. He is a head of customer services? so his attitude would rub off on his staff.
A prime example is myself, I have had issues with the superhub and havent rang tech support once on it.
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