They are well aware of the issues. Infact i've never seen such a high proportion of dissatisfied customers. Even the Samsung "stop" fiasco wasn't as bad as this, least then we had an alternative SA box to give to customers. This time its Superhub or Superhub!
---------- Post added at 08:51 ---------- Previous post was at 08:49 ----------
Quote:
Originally Posted by General Maximus
and that is the sign of a good company, one that listens to it's customers, delivers a great product and gives the customers what they ask for
Have you got a system where you can feed that back as an engineer or if they track the number and types of issues they have with hardware. Although Masque has said he is happy, as are the majority of pooperhub users  , I would have thought that the number of calls you are getting about it are massively disproportionate to previous hardware and that it would raise an alarm |
LOL
Have you seen the BT infitinty forum?
http://community.bt.com/t5/BT-Infinity/bd-p/BTInfinity
Sounds very similar to the VM forum!!! Least with virgin you can post on here!