[Lord Nikon]

I had a similar issue with scan, I bought components from there for a system totalling over 1200 for the base unit. I had 12 seperate returns to them which on each occasion they were an absolute nightmare to deal with, ranging from 3 lots of faulty RAM (Could confirm it was the ram, had some in another machine, install it in the build system and it's fine, install the stuff from them and failed POST - wouldn't run long enough to get to a memtest boot) Wrong motherboard in a box (Obviously a return not a new item, but packaged in a box with scan tape sealing it - when I queried it 'Oh it's from a pre sales inspection to make sure everything's ok) right the way down to a hard drive which had a speed control IC explode when it was powered on 'Must be installation issue sir, you left a screw on it' - umm no, when you install a drive the PCB is face down, any screw would fall off due to gravity, this however wasn't even IN the machine, I'd had so many failed components by this time I simply sat it next to the machine and powered on, no screws anywhere near it. It took 2 hours arguing in the shop with the owner before they would think of a warranty replacement and then it took them 6 months to replace it. That was the last time I dealt with scan.

I used to use them regularly when they were at little lever without issue, but since their move to the reebok stadium they have gone downhill, prices are up and customer service is way down. I switched to Spoton until they went bankrupt and now MicroDirect and Aria get my business. I have had one faulty component from each since dealing with them and on both occasions they have been exemplary in dealing with the problem. (Aria - one faulty CPU, MicroDirect - a faulty optical drive)