[damien c]

As Zing said get in touch with Trading Standard's but you also need to take the drive back to Overclockers.

What I will warn you is that they may well refund it after about the 5th or 6th time you have been to them, but they will also ban you from there store just like they did me and my brother in law.

He was banned because he lost his temper and started to scream and shout at them because his whole pc was faulty, and I was banned because I drove him to the store which is pathetic as I didn't even open my mouth to them.

I later got it touch with Trading Standards who are well aware of there neglect to customer's when it comes to faulty items.

Basically Overclockers have to deal with it as they are the company who sold it to you, and they can only tell you to deal with the manufacturer once the product's warranty has expired as all cost's are covered by that warranty so they claim them back from, the manufacturer.

Here is what happened the last time I took something back there.

Sales counter staff: We cannot deal with that item as it is over 28 day's old therefore you have to contact the manufacturer.

Me: NO you have to deal with it now you can either send it for repair or you can refund it simple choice.

Sales: No sir we cannot deal with it now leave the store or I will phone for the police.

Me: No I want to speak to the store manager.

Sales: Ok let me go get him.

Now this is what happens to 90% (estimate) of the people who take stuff back

Sales: I am sorry sir the manager is in a meeting and won't be free for at least 2 hour's but he did say that you need to deal with the manufacturer no ourselves.

Me: Ok fine I will wait for the manager to become available as I want him to write it on a letter stating that he is refusing to deal with a faulty item that is under 12 month's old.

Sales: No sir I am now going to phone for the police if you do not leave the store.

I did leave the store and waited in my car around the corner for 2 hours and went back to find, the manager sat behind the counter I then tried to speak to him and he ignored me and walked upstairs then the small, skinny guy behind the counter said he had another meeting and would be 30 minutes, at which point there was about 5 or 6 customer's in the store so I started to tell them, what was going on and I think it was 3 or 4 of them walked out.
The manager soon came down the stair's and refunded the cost of the hardware and my petrol cost's.

They will do anything to get out of dealing with stuff that is faulty and if they cannot get out of it then, they will deal with it but ban you from the store at the same time.

I currently have a £250 Gigabyte EX58 Extreme motherboard sat on the side which was faulty from, the very 1st day that I bought it but they refused to deal with it saying it was not faulty after they said they tested it, which they could not have done as they would have seen the fault if they did.

After about 5 month's of me speaking to them they sent it for repair at which point, Gigabyte said that the sata controller was faulty and had been replaced then 2 month's later it went faulty again so I took it back and they "tested" it again and said it was not faulty and tried to charge me for it.

I will never be buying any hardware from them again and I suggest you stick with it and fight them, as you will get it dealt with but it will take some time probably and I suggest you avoid Aria as the manager from Overclockers now works there, and I suggest you use shop's like Scan and Microdirect as they actually want to keep there customer's happy.