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bonjan · 04-04-2011, 15:31

Hi jb66, thanks for the feedback. I was told that VMNG300 were not self installable, hence a technician delivering it to me. Maybe he was supposed to install it too, but I'm fine with doing that myself.

Several people (including me) are reporting getting a VMNG300 from CEO's office, but it's good to know that some of you still have / had some VMNG300s around.

When I ordered VM online, I unselected the "superhub" checkbox in the online form. I was not aware of how difficult would be having VM honoring that, but I finally got mine.

I also don't like to ask people to leave my house, and I reckon that it was VMs fault since they didn't report that request to the installers, but I wanted VM to understand that I was not going to accept a sueprhub after unselecting it, calling them to doublecheck that I would get a modem, and calling them again for the same reason two days before the installation date.

Sales people lied to me, and then customer support told me that there was no way of honoring this request and that they didn't know why I was told that I would get a modem, when that was false.

Two weeks of dealing with phone calls and wasting installer's time, when any other cable company in the world would be very happy to provide a cheap modem instead of a more expensive wireless router.

---------- Post added at 16:31 ---------- Previous post was at 16:27 ----------

I forgot to mention:

installers++ for their patience, and for finally bringing me a modem.
technical.support++ for willing to help, and giving me hints on how to get one.
cancellations++ since they did the magic for that to happen.

customer.services-- for lying to me, and then avoiding to help me with their mistake. They were, by far, the most unhelpful.

04-04-2011, 15:31	#216
bonjan Inactive Join Date: Mar 2011 Location: Guildford (area code 26). Services: 30Mb/3Mb. Posts: 22	Re: Vmng300 Hi jb66, thanks for the feedback. I was told that VMNG300 were not self installable, hence a technician delivering it to me. Maybe he was supposed to install it too, but I'm fine with doing that myself. Several people (including me) are reporting getting a VMNG300 from CEO's office, but it's good to know that some of you still have / had some VMNG300s around. When I ordered VM online, I unselected the "superhub" checkbox in the online form. I was not aware of how difficult would be having VM honoring that, but I finally got mine. I also don't like to ask people to leave my house, and I reckon that it was VMs fault since they didn't report that request to the installers, but I wanted VM to understand that I was not going to accept a sueprhub after unselecting it, calling them to doublecheck that I would get a modem, and calling them again for the same reason two days before the installation date. Sales people lied to me, and then customer support told me that there was no way of honoring this request and that they didn't know why I was told that I would get a modem, when that was false. Two weeks of dealing with phone calls and wasting installer's time, when any other cable company in the world would be very happy to provide a cheap modem instead of a more expensive wireless router. ---------- Post added at 16:31 ---------- Previous post was at 16:27 ---------- I forgot to mention: installers++ for their patience, and for finally bringing me a modem. technical.support++ for willing to help, and giving me hints on how to get one. cancellations++ since they did the magic for that to happen. customer.services-- for lying to me, and then avoiding to help me with their mistake. They were, by far, the most unhelpful.