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bonjan · 04-04-2011, 13:34

Well, I sorry but I must politely disagree with you.

When the technicians came to my house to install the superhub, I told them to go away and avoid coming back without a modem.

I got a call from somebody at VM, who told me that I would indeed get a modem as I was told when I signed up with VM, but that I should allow the installers to do their job before. Installers came back on the same day after lunch, and installed the service and the superhub.

I called cancellations department, and offered them to give me a modem before asking for it to another ISP (and leaving VM for free during my 28 first days). The discussion was not about me running a superhub or the modem, the discussion was about who would provide me a modem. They got the point.

4 days later, I got a technician at my house who left a box with me. Inside the box was, indeed, a VMNG300. Weird to send a technician to give a box, they could either install it or just post it. Anyway, that was 1 week ago. The VMNG300 exists, and I can upload a picture of a brand new one for those who say the opposite.

Call cancellations and complain. I was 100% serious about leaving VM if they didn't provide me with a modem, since I explicitly called them before the installation and while signing up to doublecheck that.

Masque, you might not be able to provide us VMNG300, but cancellations can, and they're doing it.

04-04-2011, 13:34	#212
bonjan Inactive Join Date: Mar 2011 Location: Guildford (area code 26). Services: 30Mb/3Mb. Posts: 22	Re: Vmng300 Well, I sorry but I must politely disagree with you. When the technicians came to my house to install the superhub, I told them to go away and avoid coming back without a modem. I got a call from somebody at VM, who told me that I would indeed get a modem as I was told when I signed up with VM, but that I should allow the installers to do their job before. Installers came back on the same day after lunch, and installed the service and the superhub. I called cancellations department, and offered them to give me a modem before asking for it to another ISP (and leaving VM for free during my 28 first days). The discussion was not about me running a superhub or the modem, the discussion was about who would provide me a modem. They got the point. 4 days later, I got a technician at my house who left a box with me. Inside the box was, indeed, a VMNG300. Weird to send a technician to give a box, they could either install it or just post it. Anyway, that was 1 week ago. The VMNG300 exists, and I can upload a picture of a brand new one for those who say the opposite. Call cancellations and complain. I was 100% serious about leaving VM if they didn't provide me with a modem, since I explicitly called them before the installation and while signing up to doublecheck that. Masque, you might not be able to provide us VMNG300, but cancellations can, and they're doing it.