Originally Posted by Masque

Simple, they think if they complain in a forum that has nothing whatsoever to do with Virginmedia as it is independently owned and run that Virginmedia will see posts from say 10 people in the main and say "You know what these 10 are right so lets not worry about the other 4 million customers and listen to them instead"

As that is going to happen in the real world.

Even when recognised Virginmedia staff post on here they quite often get shot down in flames because they are unable to tell them more than is known in the public domain and are sometimes even accused of lying.