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trickytree · 04-04-2011, 09:31

So here is my what seems to be a copy and paste reply I received at 6:45am today

Thank you for reaching out to us, we always appreciate receiving feedback from our customers. Thank you also for your specific interest in our new Tivo product, and for taking the time to pre-register online.

Please also allow me to clarify a few points for you in response to your email:

1 The Tivo promotion that you are referring to was a limited prize draw for 1000 customers. The winners were randomly selected, subject to the qualification criteria. Winners needed to be tenured customers (ie 4 months or over), and had to be VIPs or TV XL triples.

2 Please let me assure you that we have given a lot of thought to how we price Tivo to our customer base, and we are delighted to be able to offer our 1Tb Tivo box to our customers for £50 less than new customers will be paying. Tivo is a premium product with some ground breaking functionality and worth every penny! However, I fully appreciate that this offer may not be for you. We will be coming out with a lower priced box late Spring, and you may decide to wait until then to place your order.

3 As you have registered your interest in Tivo online, we will shortly be emailing you to let you know that our pre-sale window for the 1Tb box is open, during which you can order Tivo in advance of it going on sale to new customers. At that time, we will also be communicating some special offers available only to our existing customers, including our VIP customers.

Whichever offer you take advantage of, you won't be disappointed.

Thanks again for your email and best regards,

Cindy

So even though my email ended with this final paragraph :-
So as it stands I will not be taking Virgin up on this 'little thank you' exclusive price but would like to know what is happening with the new and improved VIP package as Q1 has now passed and still nothing has changed apart from the package looking less and less attractive.

Absoloutely no comment on the VIP bundles changing which is a bit worrying to say the least.

My comments about point 1. In her reply are which promotion is she particuarly speaking of? I mentioned the raffle promotion, the remote promotion, the original Tivo owners promotion......
If she is saying the raffle with the issued raffle tickets included VIP's also then why were we not told? Also does not agree with what other staff members have said.

2 - Not budging on the price even though I said VIP's were being treated just the same as people who could be paying loads less a month. Also in my email I explained I was a S1 Tivo owner (and still am) but never completed my details in a website that was external to VM as I mistakingly thought VIPs would be treated better then some original Tivo Owners. No comment about that though.

3 - This is where it seems she has not even read my email as she says they will me emailing me (and Dean) shortly about the pre sale event!!! What you mean the one I mention for half of the email about how sending a wrongly named email about a premium product is just poor and is the reason I contacted them in the first place as the pricing for VIP's is excessive????
Why tell me I am going to be emailed about something I have said I have been emailed about already.

Will be interested to hear if anyone else emailing recently has got the same reply.
Doesn't change my stance on this one bit and if anything is making me more tempted to go to the darkside.

04-04-2011, 09:31	#1242
trickytree Inactive Join Date: Jul 2008 Location: Nottingham Services: VVIP500 Posts: 437	Re: VIP/VIP+ New and Improved VIP Package So here is my what seems to be a copy and paste reply I received at 6:45am today Thank you for reaching out to us, we always appreciate receiving feedback from our customers. Thank you also for your specific interest in our new Tivo product, and for taking the time to pre-register online. Please also allow me to clarify a few points for you in response to your email: 1 The Tivo promotion that you are referring to was a limited prize draw for 1000 customers. The winners were randomly selected, subject to the qualification criteria. Winners needed to be tenured customers (ie 4 months or over), and had to be VIPs or TV XL triples. 2 Please let me assure you that we have given a lot of thought to how we price Tivo to our customer base, and we are delighted to be able to offer our 1Tb Tivo box to our customers for £50 less than new customers will be paying. Tivo is a premium product with some ground breaking functionality and worth every penny! However, I fully appreciate that this offer may not be for you. We will be coming out with a lower priced box late Spring, and you may decide to wait until then to place your order. 3 As you have registered your interest in Tivo online, we will shortly be emailing you to let you know that our pre-sale window for the 1Tb box is open, during which you can order Tivo in advance of it going on sale to new customers. At that time, we will also be communicating some special offers available only to our existing customers, including our VIP customers. Whichever offer you take advantage of, you won't be disappointed. Thanks again for your email and best regards, Cindy So even though my email ended with this final paragraph :- So as it stands I will not be taking Virgin up on this 'little thank you' exclusive price but would like to know what is happening with the new and improved VIP package as Q1 has now passed and still nothing has changed apart from the package looking less and less attractive. Absoloutely no comment on the VIP bundles changing which is a bit worrying to say the least. My comments about point 1. In her reply are which promotion is she particuarly speaking of? I mentioned the raffle promotion, the remote promotion, the original Tivo owners promotion...... If she is saying the raffle with the issued raffle tickets included VIP's also then why were we not told? Also does not agree with what other staff members have said. 2 - Not budging on the price even though I said VIP's were being treated just the same as people who could be paying loads less a month. Also in my email I explained I was a S1 Tivo owner (and still am) but never completed my details in a website that was external to VM as I mistakingly thought VIPs would be treated better then some original Tivo Owners. No comment about that though. 3 - This is where it seems she has not even read my email as she says they will me emailing me (and Dean) shortly about the pre sale event!!! What you mean the one I mention for half of the email about how sending a wrongly named email about a premium product is just poor and is the reason I contacted them in the first place as the pricing for VIP's is excessive???? Why tell me I am going to be emailed about something I have said I have been emailed about already. Will be interested to hear if anyone else emailing recently has got the same reply. Doesn't change my stance on this one bit and if anything is making me more tempted to go to the darkside.