Quote:
Originally Posted by Masque
Has anyone actually bothered to check out the details with regards to installation.
The £40 charge is a standard charge and not specific to TiVo which you all appear to think, also the installation takes 30/40 minutes plus to do so it cannot be a self installation so in reality a rather cheap price to get your service up and running.
If you had checked on the website first and looked for installation charges the first item tells you that all installs are £40.
So unless you are a first time customer buying all 3 services then the installation is £40.
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Yes, I think most of us realise this. What I was trying to get at was that in the interest of good customer service, and to acknowledge customer loyalty in the face of the lack-lustre TV service, the install fee should have been waived. You make a valid point, but this is only MY opinion about it. Others may feel differently, and I'm sure they will post their opinions if they feel strongly enough about it. Don't take it personally Masque, I'm sure the £40 wouldn't come out of your wages.