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Rillington · 03-04-2011, 03:03

Hi all,

Need some help please because a major fault has developed with my computer, running Windows Vista.

Basically, since around teatime yesterday I have been unable to run major processes within the control panel, as when I have tried I got the message "Windows Explorer Has Stopped Working." I think I may have been infected with a virus but all scans, from both my anti-virus programme and malwarebytes, run from safe mode, reveal no infected objects and I have no way of knowing if a virus is still on the harddrive and still causing these issues. Among the processes which I cannot run are Windows Updates, backup/restore, programmesand features, network sharing and many others. Everytime I click on one of those commands I get told that Windows Explorer Has Stopped Working. It then restarts the entire screen of the desktop icons but when I try again, same problem.

For the last eight hours I have tried all sorts of things, including the recommended changing of the viewing methods from Network, Organise, and clicking show icons. What was strange is that for one minute Windows Explorer did work but then went back to what it was doing before.

If anyone has any thoughts as to what has gone wrong and how I can fix this then I'd be grateful of any help because I really have no clue as to how to sort this problem out apart from replacing the harddrive.

03-04-2011, 03:03	#1
Rillington Inactive Join Date: Jan 2004 Services: Virgin Media, DAB Posts: 1,157	Windows Explorer has stopped working Hi all, Need some help please because a major fault has developed with my computer, running Windows Vista. Basically, since around teatime yesterday I have been unable to run major processes within the control panel, as when I have tried I got the message "Windows Explorer Has Stopped Working." I think I may have been infected with a virus but all scans, from both my anti-virus programme and malwarebytes, run from safe mode, reveal no infected objects and I have no way of knowing if a virus is still on the harddrive and still causing these issues. Among the processes which I cannot run are Windows Updates, backup/restore, programmesand features, network sharing and many others. Everytime I click on one of those commands I get told that Windows Explorer Has Stopped Working. It then restarts the entire screen of the desktop icons but when I try again, same problem. For the last eight hours I have tried all sorts of things, including the recommended changing of the viewing methods from Network, Organise, and clicking show icons. What was strange is that for one minute Windows Explorer did work but then went back to what it was doing before. If anyone has any thoughts as to what has gone wrong and how I can fix this then I'd be grateful of any help because I really have no clue as to how to sort this problem out apart from replacing the harddrive.