Originally Posted by Maggy J

Excuse me..but having read the original post I see nothing about the agent being rude.Distracted yes,rude no.

Plus my actual own real life experiences with VM CS has been absolutely fine on those occasions I have had to phone up.

You forget that you are bound to see complaints here about issues of poor CS and other issues but this is the exception as those with complaints will gravitate to sites like this.. The vast majority of VM customers probably never have a complaint about CS at all.