Quote:
Originally Posted by dazzer89
Ermmm excuse me but I'd be kicking the door down of the CEO if I were anywhere near close enough to the Head Office. That is not acceptable in any way shape or form.
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Now that is an over reaction to say the least especially as you have only read about it, a lot of people find they have long calls with offshore anyway so the cricket may not have had any impact on the call length.
We have televisions on all day every day with sport or music playing and most customers never even notice among the background noise.
The issue was sorted out to the OP's satisfaction but he was amazed at the noise in the call centre more than anything, I expect anyone who calls in when Liverpool or Everton are on TV will be unaware that the agent is also watching the match because it is called professionalism.