Quote:
Originally Posted by Maggy J
The OP had his issues sorted out and was not abused or lied to.Neither was the agent rude to him..also he wasn't left on hold or passed between departments and he wasn't promised a call back that never materialised.
As for the bit about paying their wages as stated in the original post well that's not true.VM pay their wages and provide a customer service to us as part of the overall service.Some of you are talking as if a rape or murder has occurred and you should try and apply a sense of proportion to the situation.
|
Quite frankly Maggie i find your attitude bizarre.
Given the amount of threads on bad CS from the VM call center in India that you have moderate Maggie i'm surprised you are so blase about an extremely rude agent .I could understand a 1 off experience of bad CS but it would seem that there is a very real lack of professionalism in the call center and the ops post is just another example