[nutellajunkie]

There I was in quite a fluster because as usual the communication was not being understood between myself and the Indian guy.. The call lasted half an hour to get the problem fixed.. (32 minutes).

During the call there was shouting, cheering and applause. Why? Because the cricket was on!

I’m sorry but there is a time and a place, and if we were to watch sport at work, I’m sure there would be reprimand, in fact, surely there would be serious consequences of watching anything during work??.

Further more, the guy on the phone kept being distracted, so he was obviously more interested in the cricket than his job. I know they probably have monitors to see what the services are like, but I take this as complete disregard to what they are being paid to do and why i was calling in the first place.

This is the height if sheer disrespect, and yet another reason for that large list of why we have no patience for overseas call-centres, as they just seem to have no quality or pride to work.

We as customers in the UK pay their wages! How far should I take this? a gripe on here, a moan to the supervisor, an email to CS or a strongly written letter to mister boss-man.. After-all, I have paid thousands of pounds over the years, and this is the respect and thanks I get?