Cable Forum - View Single Post

Chrysalis · 02-04-2011, 11:10

Hence my opinion someone has made a balls up on policy.

The superhub probably should have been gradual and on new signups only. It also probably should have been optional only with always the option for a standalone modem.

I have been trying to work out for weeks why VM have been so agressive and keen in releasing the superhub to as many existing customers as possible. Because in my view the 30mbit product launch was all about the superhub, it was a way to get it out to the customer base.

Initially I thought was all about tech support as alex brown kept going on about it, that may be part of it, but ultimately VM wont be saving much money on that without firing staff which hasnt happened, so I think the end game is the public wifi stuff and they need the superhubs out so they have as many hotspots as possible. If I am wrong and none of these are reasons then it looks like a near 100% balls up as all they achieving so far is turning previously happy customers unhappy.

I am sure there is many people wondering why the VMNG300 and superhub could not be stocked alongside each other and customers given a choice.

02-04-2011, 11:10	#185
Chrysalis cf.mega poster Join Date: Sep 2003 Posts: 12,048	Re: Vmng300 Hence my opinion someone has made a balls up on policy. The superhub probably should have been gradual and on new signups only. It also probably should have been optional only with always the option for a standalone modem. I have been trying to work out for weeks why VM have been so agressive and keen in releasing the superhub to as many existing customers as possible. Because in my view the 30mbit product launch was all about the superhub, it was a way to get it out to the customer base. Initially I thought was all about tech support as alex brown kept going on about it, that may be part of it, but ultimately VM wont be saving much money on that without firing staff which hasnt happened, so I think the end game is the public wifi stuff and they need the superhubs out so they have as many hotspots as possible. If I am wrong and none of these are reasons then it looks like a near 100% balls up as all they achieving so far is turning previously happy customers unhappy. I am sure there is many people wondering why the VMNG300 and superhub could not be stocked alongside each other and customers given a choice.