Quote:
Originally Posted by BenMcr
Sorry to shoot this down a bit, but why would Virgin sent out an email to customers saying 'This is how much we'll charge you' and then immediately tell Retentions that it won't be that price after all?
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Possibly because they have had a lot of complaints? Today's pricinng may have pushed people thinking of going to Sky, further along the path, so it would be sensible to tell retentions of a re-thought, potntially lower price, for when people ring up to cancel