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pip08456 · 31-03-2011, 20:45

I promised to post back, so here goes.

As has been noted by Ben I had already decided to move to BT Infinity anyway so only accepted the free "7 day trial" upgrade just to see what would happen (full details in OP).

So engineer comes and I tell him, only for him to say "I can't do that as I (he) would be charged for the modem due to the system we have."(he was a contract installer).

We did have a short chat in which even he admitted the SH is a POS and asked me what I wanted to dfo as he was OK with me cancelling the upgrade.

So as I've alredy decided to leave I thought that to be fair I cannot keep calling the SH a POS when I'vce never used it.

To this end I let him install the SH and upgrade to 100Mb.

To say I'm unimpressed would be a gross understatement.

It took him over an hour just to get connected.

22 speed tests to speedtest.net (not counting BBMax and top10) resulting in the highest upload reported being 5.62Mb, download speeds fluctuating between 37Mb and 97Mb but mostly around the 50-65Mb mark.

I have also checked the speed with FTP to the 2 servers I rent both of which I know can handle 10Mb up and 100Mb down easily.

I haven't suffered dropped connection as others have reportedand will continue to monitor for it during my 28 days notice which will go in tomorrow.

I now look forward to BT Infinity being installed (with a modem) and thank VM for showing me for how bad their service has become.

31-03-2011, 20:45	#160
pip08456 Sad Doig Fan! Join Date: Aug 2007 Location: Barry South Wales Age: 70 Services: With VM for BB 250Mb service.(Deal) Posts: 11,856	Re: Vmng300 I promised to post back, so here goes. As has been noted by Ben I had already decided to move to BT Infinity anyway so only accepted the free "7 day trial" upgrade just to see what would happen (full details in OP). So engineer comes and I tell him, only for him to say "I can't do that as I (he) would be charged for the modem due to the system we have."(he was a contract installer). We did have a short chat in which even he admitted the SH is a POS and asked me what I wanted to dfo as he was OK with me cancelling the upgrade. So as I've alredy decided to leave I thought that to be fair I cannot keep calling the SH a POS when I'vce never used it. To this end I let him install the SH and upgrade to 100Mb. To say I'm unimpressed would be a gross understatement. It took him over an hour just to get connected. 22 speed tests to speedtest.net (not counting BBMax and top10) resulting in the highest upload reported being 5.62Mb, download speeds fluctuating between 37Mb and 97Mb but mostly around the 50-65Mb mark. I have also checked the speed with FTP to the 2 servers I rent both of which I know can handle 10Mb up and 100Mb down easily. I haven't suffered dropped connection as others have reportedand will continue to monitor for it during my 28 days notice which will go in tomorrow. I now look forward to BT Infinity being installed (with a modem) and thank VM for showing me for how bad their service has become.