I've been with Virgin for years (and NTL beforehand) and am generally pleased. However (and I have complained to them about this) I have finally bought a HDTV and want to upgarde to a HD-top box. Looked at Virgins site and saw that the subscription would be free on my existing package and would have to pay £49-odd for "activation." Fair enough I thought. However, when I finally managed to speak to someone to order it, I was then informed the cost would be £70 because Virgin charge £20 for delivery! Incredible. Apart from the high cost, how can Virgin charge someone a delivery charge for equipment that is necessary to receive their service that I am paying for?
---------- Post added at 16:40 ---------- Previous post was at 16:16 ----------
Ok - update: Virgin just contacted me (literally within minutes of me posting my reply above and my e-mail complaint) and the issue is sorted. I'm very grateful to Virgin and must say, not many companies would contact complainents so quickly.
