Quote:
Originally Posted by Hugh
Agree (mostly) with what your are saying, Mr-S, but we have to bear in mind that sometimes what we see an issue, others don't.
It doesn't mean it's not a problem to us, but it does mean it's not a problem to them - for example, I get hacked off with the battery life of most smartphones, as I have had a mobile phone since the 80's, and remember the Nokia 6310i's with a battery life of a couple of days - but to today's consumers, the short battery life of a smartphone is a feature, not a bug.
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Fair enough horses for courses but its very frustrating deal with Virgin... smoke and mirrors at lot of the time. Ive worked on projects when your dying to tell people the truth but cant for business reasons but when clear promises for launches are made and then they just vanish without a trace its adds to frustration in other areas such as tech probs, content/channels not being available on VM etc
I dont think they really appreciate that a lot of time... people will complain regardless but a lot of this I feel could be avoided if they communicated a lot better.