Quote:
Originally Posted by Big-Ted
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I hate to be the voice of reason here but there are a few things to concider.
The vast majority of VM customers are not telling them anything, a small number moaning on a forum is not very representative.
Almost all customers if asked would say they are happy with what they get and why would they not be unless they read press releases and post on forums like this.
My sister only knows new HD channels are adde when I tell her and she has 4 boxes in the house 
What she would like and notice more is extra content in VOD.
It's here thatVM can make themselves the best and where money should be spent
I would be much happier to have HD content adde that way than on channels as I could watch it when I want.  |
Yep I agree up to a point as most people cant be arsed to complain. This is the whole reason why they need to communicate better with us as customers. I have a mate that is presenter on Capital and recently switched over to VM from Sky to save money. He now is complaining about tech issues and bad customer services and has been offered a half price deal to go back to Sky. His experience of dealing with VM CS plus the tech faults has been so bad he cant put himself through complaining anymore and wants to leave... is fed up of waiting for red button etc to come.
Ive told him to complain to CEO office and mention that VM advertise on drivetime nationwide on his station and that he shouldnt have to play this card but has to coz he isnt getting any joy with CS and isnt happy.
---------- Post added at 15:20 ---------- Previous post was at 15:19 ----------
Quote:
Originally Posted by muppetman11
No offence DF but thats a bit rude , he's a VM customer who is entitled to his say and most others took the time to read.
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Thats Virgin staff all over... I cant say I am suprised mate... the TRUTH hurts!
