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_wtf_ · 30-03-2011, 11:37

Title says it all really.

Eventually got to speak to someone this morning and one of the things she wanted me to do was delete my works VPN!!

Went through a load of stuff I'd basically tried already. Then put me on hold for 15 mins while she spoke to her manager, I hung up which is obviously what she intended.

Have tried several times to get back through to support and I'm basically left listening to music, the last time was for 12 mins.

I then dug my old Belkin router out of the attic and managed to get that working so it's looking like the Netgear router is faulty.

Anyway bad support has led me to think do I really need the package I have, XXL.

Basically sky sports was for the foootie and never mind the arguments around his sacking I actually don't bother watching now Andy Gray has gone. Sky movies, well can't remember the last good film I watched on there. The other channels are just adverts every 10 mins.

Anyway. If I change my package to the lowest available will I be putting myself into a new 12/18 month contract?

30-03-2011, 11:37	#1
_wtf_ Inactive Join Date: May 2008 Services: BT Phone & Infinty, FreesatHD, Freeview, LOVEFiLM, NetFlix, Virgin Mobile Posts: 240	Virgin Broadband support is a joke Title says it all really. Eventually got to speak to someone this morning and one of the things she wanted me to do was delete my works VPN!! Went through a load of stuff I'd basically tried already. Then put me on hold for 15 mins while she spoke to her manager, I hung up which is obviously what she intended. Have tried several times to get back through to support and I'm basically left listening to music, the last time was for 12 mins. I then dug my old Belkin router out of the attic and managed to get that working so it's looking like the Netgear router is faulty. Anyway bad support has led me to think do I really need the package I have, XXL. Basically sky sports was for the foootie and never mind the arguments around his sacking I actually don't bother watching now Andy Gray has gone. Sky movies, well can't remember the last good film I watched on there. The other channels are just adverts every 10 mins. Anyway. If I change my package to the lowest available will I be putting myself into a new 12/18 month contract?