Quote:
Originally Posted by capt coax
hya i dont want to throw a spanner in to peoples works ,
but i upgraded to 100mbit over the phone no install or anyting and i got to keep my vmng300 . the trow ubr went live with 100mbit i just called 150 asked for an upgrade to 100mbit..
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Sooner or later your connection is going to crash and burn, you will be angry and we will send out an engineer to replace the VMNG300 with a Superhub.
---------- Post added at 08:26 ---------- Previous post was at 08:24 ----------
Quote:
Originally Posted by Chrysalis
bit of a bizzare comment, do you think all your call centre staff are thick? maybe thats why there is rigid scripts to follow called process.
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We have no scripts to follow and the first page of the account will tell me what modem you are using, it is rather impossible to script broadband support as the are to many variables.
---------- Post added at 08:29 ---------- Previous post was at 08:26 ----------
Quote:
Originally Posted by Chrysalis
I would know based on what the customer is telling me and account history.
I assume tech support agents get to see what hardware is connected as well, or does that info get hidden from staff making their job harder?
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We know what modem you have from the account itself and we see the learned MAC address of your equipment, but many routers including the D Link DIR615 actually clone your equipments MAC address if you use the disc or follow the connection wizard so we ask what is connected just to be sure.